Job Opportunities

Southern California Edison

Energy Advisor - Contact Center (ENA2)

Rancho Cucamonga or Irwindale, Calif.


From Ms. Daphne Ng, Senior Manager, CCC Specialty Operations, Customer Contact Center, Southern California Edison.



Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently.

Southern California Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our contact center, field operations, billing and payment center, outage and demand-side management and other service areas.


Position Overview:

The ideal Energy Advisor is energetic, compassionate, dependable, solutions-oriented, and committed to providing excellent customer service in a fast-paced and continually changing environment. Successful candidates will serve as SCE’s first line of contact, negotiating the best solutions while balancing the needs of our diverse customers.

The contact center provides extensive training, leadership, and coaching to ensure your success and the Energy Advisor role is a great way to launch a rewarding career at Southern California Edison!

Mandatory 9-Week Post-Hire Training: Monday - Friday 8:00am – 5:00pm.

Work Schedules: Monday - Friday 8:00am – 5:00pm..


Key Benefits:

  • “Work from home” program for high performers available upon meeting criteria
  • Health Care coverage for Medical, Dental and Vision
  • Paid Time Off (Vacation, Illness, Holiday and Flex days)
  • 401 (k) Retirement Savings Plan
  • Wellness incentive program ($400 Reimbursement)
  • Life Insurance, Disability Coverage
  • Incentive Program
  • Developmental Opportunities
  • Educational Reimbursement
  • Utility discount if you live in an SCE service territory
  • Verizon Service/Accessories Discount Program
  • Travel Discounts


Typical Responsibilities:

  • Work in a fast-paced contact center environment, engages authentically with customers who look to your expertise for solutions and advice on their electric utility services
  • Handles 80-100 inbound customer calls per day
  • Actively listens to customer needs and adjusts style and level of detail for the audience
  • Delivers high quality, courteous, and professional customer service
  • Manages and resolves customer complaints with empathy
  • Analyzes and resolves concerns using multiple systems to provide appropriate energy solutions
  • Maintains a safety-conscious work environment by following Edison safety protocols and safe work practices
  • Serves as SCE’s first line of contact, negotiating the best solutions while balancing the needs of our diverse customers
  • Exceeds customer expectations by providing first call resolution with empathy and service knowledge
  • Educates customers on products and services that are relevant to their needs
  • Successfully meets or exceeds performance-based goals
  • Performs other responsibilities and duties as assigned



Required Qualifications:

  • Bilingual (Korean or Cambodian)
  • Two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support
  • High School diploma or equivalent
  • Must have passion for helping people, the desire to exceed customer expectations, and the ability to resolve multiple issues daily with empathy
  • Must commit to completing the entire duration (9 weeks) of the post-hire training schedule without interruption
  • Must have flexibility to work any shift, including weekends, holidays, and overtime when needed to accommodate business needs
  • Must be willing and able to answer 80 – 100 calls per day
  • Must be able to learn, retain, and apply knowledge of multiple products and services to multiple types of customer calls
  • Must successfully complete  SCE pre-employment assessment, background screen, and drug screen
  • Must be able to pass written and quality assurance assessments after completing training


Desired Qualifications:

  • Associate or Bachelor's degree
  • Experience communicating complex information to all audience levels
  • Proficient in Word and Excel and ability to type 35 words per minute
  • Exceptional problem solving skills 
  • Technically savvy with the ability to troubleshoot systems
  • Experience handling high call volumes
  • Experience using multiple resources, databases, and computer systems to analyze information and generate solutions
  • Ability to actively listen and connect with customers to meet their needs
  • Knowledge of SAP or similar ERP systems
  • Ability to maintain composure and respect when resolving complex customer issues
  • Experience handling confidential customer information
  • Follows safety protocols and safe work practices
  • Ability to succeed in a structured, goal-oriented environment
  • Excellent written, verbal, and computer skills


Required Testing & Information: 

  • 5306 - EEI Customer Service Specialist Test 
  • Testing location will be Rosemead, CA 
  • Employees who are identified to continue in the selection process will be invited to test via e-mail and are encouraged to immediately begin preparing for any tests required in this job posting. Please click on or copy and past the following URL into your browser: to determine if there is a study guide for this test.



There are multiple openings and the work locations available are Rancho Cucamonga, CA and/or Irwindale, CA

Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

Relocation assistance will not be offered. 


Edison International is an Equal Employment Opportunity employer (EEO).  If you require special assistance or accommodation while seeking employment with Edison International, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY).





IW Group, Inc.

Public Relations/Social Media Manager

Los Angeles


From Ms. Nita Song, President and CEO, IW Group, Inc.


Job description



Reporting directly to the Chief Content Officer, the PR/Social Media Manager is responsible for designing and implementing strategies to build award-winning total market and multicultural campaigns, maximizing reach through public relations, social media, events and activations that are conducive to major coverage. This role will require the candidate to have experience and expertise in both the Asian American and general consumer markets.



Public relations and social media

  • Design, implement and lead immersive PR and social media strategies that align with business goals
  • Provide leadership for new business opportunities including digital strategy development spanning owned, earned and paid media
  • Implement integrated strategies and best practices across various platforms and social communities (e.g. Facebook, Twitter, Snapchat, Video/YouTube, Pinterest, Instagram, etc.), ensuring high levels of web traffic and customer engagement
  • Supervise planning, execution and measurement of digital and social media programs and campaigns, as well as ongoing community management work
  • Perform research on current benchmark trends and audience preferences
  • Participate in key account group brainstorms, strategy and creative sessions, contributing digital/ interactive/new media ideas
  • Assess current digital opportunities and challenges and develop a comprehensive digital growth plan
  • Design and deliver training and skills development for local teams
  • Monitor SEO and web traffic metrics
  • Set specific objectives and report on ROI
  • Remain up-to-date with the latest digital technologies and social media trends



  • Conceptualize and produce events and activations  
  • Educate pertinent staff on the latest trends, techniques, and developments in the experiential category reporting on the latest developments of how people experience brands in unique and interesting ways
  • Understand how experiences deliver for a brand and how brands measure this impact
  • Execute work through developing sound experiential practices and building a network of well-vetted and highly-trusted vendors
  • Deliver everything from insights and concepts, to creative and production management, to execution and measurement
  • Capability includes on premise, in-store, live, corporate, trade, and digital events
  • Uncover opportunities from existing clients, as well as new opportunities that would be attractive to pursue, helping to create a strategy for building on the agency’s success in experiential events
  • Ability to manage program



  • Lead and manage priority client accounts
  • Provide creative leadership for clients and team
  • Serve as the main point of contact for clients
  • Create and execute mediable and content-able campaigns
  • Brainstorm new ideas and present them on demand
  • Maintain a high awareness of pop culture, industry trends and technologies



  • Present and pitch new business opportunities
  • Engage in professional and community organizations related to the agency’s and client’s business/industry
  • Other duties as assigned




  • Minimum of a Bachelor’s Degree in Public Relations, Communications, Marketing, Advertising or a related field of study required



  • Minimum of 7-10 years professional work experience with clients and developing business within an award-winning public relations, digital or advertising/integrated marketing agency
  • Minimum of 5 years in a client-facing managerial role or above
  • Relevant experience across key social media properties including, but not limited to, Facebook, Twitter, YouTube, Pinterest, Instagram, blogs, etc.
  • Experience using popular analysis and publishing tools such as: Facebook Insights, Radian6, Sysomos, Google Analytics, Omniture, Spredfast, Sprinklr, Adobe Social, Salesforce Marketing Cloud, and others
  • Content distribution expertise spanning owned, earned, and paid digital channels
  • Played a key role in notable campaigns


Join Us!

Interested candidates that meet the requirements of this role are encouraged to submit a resume and cover letter to the IW Group Recruiting Team using the link in this ad.


For more information and to apply, please visit:


Resumes and cover letters may also be sent directly to Ms. Nita Song at



Kaiser Permanente

Director of Public Affairs and Brand Communications

Los Angeles


From Ms. Reyna Del Haro, Director of Public Affairs and Brand Communications, Kaiser Permanente, Baldwin Park, Calif.  Please note that Reyna is not involved with the hiring of this position.

Health is our business.  Make it yours. At Kaiser Permanente, we realize that it takes more than expert medical care to be one of the nation’s leading health care providers and not-for-profit health plans. It takes advanced technologies, state-of-art facilities, and the people to support them.  Come impact your future and the future of health care.





The Director of Public Affairs and Brand Communications is responsible for the development and implementation of strategic

communications and public affairs' programs that demonstrate Kaiser Permanente's commitment to its mission and promotes and

protects the organization's reputation. They also provide strategic leadership and oversight of their medical center's integrated brand

communications (public relations and marketing); government and community relations and community benefit programs.



  • Minimum ten (10) years of experience in communications environment, including two years of supervisory and/or major project leadership experience.
  • Experience within last three (3) years in planning and implementing complex internal communications plans and projects for a large, complex organization, with track record of increasing responsibility.
  • Demonstrated excellence in directly supporting senior executives in large organizations and influencing their approach to communications.
  • Proven experience with organizational change, corporate reputation management, internal brand reinforcement, and stakeholder engagement.
  • Experience responding to emerging issues and crises.
  • Ability to work with multiple stakeholders and competing priorities to facilitate agreements and to move projects forward.
  • Must be team oriented and work well with colleagues and leaders.
  • Must be able to work in a Labor Management Partnership environment.



  • Connects stakeholders to achieve strategic alignment, brand promotion and protection and efficiencies.
  • Leads all local Public Relations activities in support the organization’s mission, vision values, and local strategic plan, including:
  • Communicating organizational messages to key internal and external stakeholders.
  • Development and implementation of local market social and traditional media relations strategy.
  • Creating and executing local area employee and physician engagement campaigns aligned with regional and enterprise engagement strategies (i.e. messaging, collateral materials, supporting events, etc.).
  • Leads local area emergency response communications (acting public information officer) and provides local area support for situation and issues management.
  • Collaborates on the development, supports, and implements local marketing plans and campaigns in support of organizational goals.
  • Leads local Communities Relations and Government Relations activities in support of organizational goals, including developing and fostering relationships with community and business organizations, selected representatives and their staff.
  • Ensures that the Community Benefit plan properly guides the investments of local medical center resources including: grant support, in-kind contributions, and employee engagement.
  • Oversee the local community health needs assessment and development of a local area plan that aligns with the organization's community benefit goals and objectives.
  • This position has a dual reporting relationship to the senior vice president area manager of the medical center, as well as the vice president of integrated brand communications.



We offer a comprehensive compensation package, including employer-paid medical, dental and coverage for eligible dependents.  Competitive wages, generous paid time-off and a comprehensive retirement plan are just part of the exceptional benefits offered to Kaiser Permanente employees.  For immediate consideration, please visit our Careers website at, referencing position number 672283.



Duke University

Associate Director, Campus Community Engagement

Durham, N.C.


From Mr. Fields Jackson of Racing Toward Diversity magazine.



Duke University’s Counseling and Psychological Services (CAPS) is searching for a full-time Associate Director for Campus Community Engagement and invites applications and nominations of qualified candidates. Salary will be commensurate with the candidate’s experience and skills. CAPS is the primary counseling center for the Duke student community and emphasizes a multicultural orientation and a multimodal approach to providing services, aiming to address the complex needs of students on individual, as well as community/collective levels. Its multidisciplinary clinical staff is comprised of nineteen permanent staff members including psychologists, social workers and psychiatrists. Additionally, there are three doctoral psychology interns in its APA accredited training program, two social work interns, two to three psychiatry residents, and five administrative staff. Located in Durham, North Carolina, Duke University, a distinctive institution of higher education with an internationally recognized medical center, has an enrollment of approximately 6,626 undergraduates and 9,230 graduate and professional students. Duke’s mission is to provide a superior liberal education to undergraduate students, to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education, to advance the frontiers of knowledge and contribute boldly to the international community of scholarship, to promote an intellectual environment built on a commitment to free and open inquiry, to provide wide ranging educational opportunities, and to promote a deep appreciation for the range of human difference and potential. Cultural opportunities are plentiful and readily available to members of the Duke community.


 Under the direction of the Director of CAPS, the Associate Director: Director of Campus Community Engagement works collaboratively with CAPS Associate Directors and Administrative and Financial Coordinator to oversee all center activities. The Associate Director: Director of Campus Community Engagement will provide specific oversight for student-focused activities that prevent suicide, decrease stigma, and facilitate help seeking behaviors. The Associate Director will work collaboratively with faculty, staff, employees, parents, alumni, and students to promote the health and well-being of Duke students, placing priority on the ways marginalization, discrimination, and oppression negatively impact mental health. The Associate Director: Director of Campus Community Engagement will serve on the administrative leadership team for CAPS, chair the Campus Community Engagement steering committee, and provide administrative supervision for CAPS staff members.


The search opens on December 18, 2017 and open until filled. Starting date is negotiable. Applicants are required to submit a cover letter and cv with their application to the Duke HR application at Applicants apply to requisition #401361613. Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, sex, age, or genetic information.



This position requires a doctorate in clinical, counseling, or educational psychology from an APA-accredited academic program. Interested individuals should be licensed or immediately license-eligible in the state of North Carolina. The preferred candidate will have five or more years’ experience as a licensed mental health provider. The candidate must demonstrate a commitment to dismantling systems of marginalization, discrimination, and oppression that contribute to resultant inequities for CAPS staff and the students they serve. They must also have a commitment to serving students, especially those impacted by systems of marginalization, discrimination, and oppression, in the places they live and learn by validating their lived experiences and engaging their resilience. Candidates must commit to educating the campus community on the ways privilege is perpetuated and differentially impacts student mental health.


Applicants must demonstrate experience and expertise in systems consultation and community engagement and work as part of a highly cohesive and interdisciplinary team in a university counseling center and with professionals in other campus units. Applicants must demonstrate effective interpersonal skills that facilitate organizational health, as well as demonstrate a commitment to self-awareness and a desire for growth related to intersectionality and the ways marginalization, discrimination, and oppression impact individuals and systems. Applicants must have a strong background in the provision of individual, couples, group, and triage services, as well as consultation with campus and community partners. Applicants must be skilled in the provision of supervision of agency trainees. Applicants must be skilled in the provision of crisis intervention and consultation and be able to leverage social media as a means to engage the campus community.


It is essential that candidates have a strong diversity-focused clinical identity and commitment to exploring their own intersectionality as it relates to service to students. Strong preference will be given to candidates with demonstrated experience/commitment working with individuals from traditionally marginalized and oppressed groups. Strong preference will be given also to candidates with university counseling center experience in a multidisciplinary setting with service to undergraduate, graduate and professional students. The ideal candidate will have experience and/or interest in developing community level interventions aimed at education as well as culture/climate change, demonstrate experience providing mental health consultation to various university constituents, and have a strong Student Affairs identity.


Job ID:



For more information, use this link:

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